Dealing with difficult people : 24 lessons to bring out the best in everyone
Brinkman, Rick2007
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Helping you to deal with even the most difficult and annoying people, this book details proven strategies which can be used to bring out the best behaviour in people who normally create tension and unease in the workplace.
Main title:
Dealing with difficult people : 24 lessons to bring out the best in everyone / Rick Brinkman, Rick Kirschner.
Author:
Imprint:
New York ; London : McGraw-Hill, 2007.
Collation:
xiii, 99 p. : ill. ; 21 cm.
Series title:
ISBN:
9780077116200 (pbk)0077116208 (pbk)
Language:
English
BRN:
305558
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